I wonder why some civil servants are slow to respond to general questions on WhatsApp, especially when it’s part of their job. This behavior seems disrespectful to the public. When inquiries are work-related, a quick response is essential. If you don’t know the answer, it’s better to admit it and suggest someone else who can help.

We currently lack literature on the ethics of sending messages via email or WhatsApp. Social media and communication channels are often misused to deceive or annoy others.

Despite that situation, as a public servant, I think one needs to find a better way to respond to the public question. Never let them doubt your service.

What do you think? Do you have a different opinion about using WattsApp for public service?